For
our customers protection UNICORN ADVENTURES
Ltd sales conditions are based on the European
“Council Directive 90/314/EEC of 13 June 1990
on package travel, package holidays and package
tours” as well as on the Regulation “ 1992 No.
3288 CONSUMER PROTECTION The Package Travel,
Package Holidays and Package Tours Regulations
1992”.
Tour
Operator: Unicorn Adventures Ltd Company
Number: 5462274 The Bristol Office 2 Southfield
Road Westbury-On-Trym Bristol BS9 3BH United
Kingdom
Customer:
The person who takes or agrees to take the package
(‘the principal contractor’), or any person
on whose behalf the principal contractor agrees
to purchase the package (‘the other beneficiaries’)
or any person to whom the principal contractor
or any of the other beneficiaries transfers
the package (‘the transferee’); ‘contract’ means
the agreement linking the consumer to the organizer
and/or the retailer.
Contract:
The tour booking form filled-in by the customer,
with the acceptance of the Sales Conditions
has to be printed, signed and sent by the customer
to Unicorn Adventures Ltd. As such it is valued
as a contract between the customer and Unicorn
Adventures Ltd. Without this document Unicorn
Adventures Ltd will not accept your booking.
Acceptance of booking can be confirmed over
the phone but will not be valid until written
(e-mail) confirmation has been received from
Unicorn Adventures Ltd. In complement to the
contract each customer will have to accept and
sign, before departure, a release and waiver
form.
Responsibility:
As a tour operator Unicorn Adventures Ltd is
responsible to:
-
Careful preparation of the tour.
Careful
selection and supervision of the organisations
providing the services (e.g. transport companies,
hotels, etc.);
Accurate
description of all travel services indicated
in this catalogue/web site unless, an amendment
to the details in the catalogue/web site was
issued prior to contract closing.
However,
Unicorn Adventures Ltd shall not be liable for
details in brochures/web site relating to hotels,
locations or ships as it has no influence on
the production of said catalogues and is unable
to ascertain the accuracy of the facts contained
therein.
-
Proper
provision of travel services as contractually
agreed.
-
Any
fault of persons entrusted with the provision
of services.
-
It
is agreed by the customer that Unicorn Adventures
Ltd and its employees are not responsible
nor guardians of any customers safety and
cannot be hold liable in any way for any occurrence
in the connection with the operation or the
customer’s participation in connection with
the tour, which might result in injury, damage
or death to the customer, her/ his property,
her/his family, heirs or assigns. Unicorn
Adventures Ltd is not responsible for any
accident occurring during its tours.
-
Contractual
liability of the tour operator to provide
compensation for damage other than physical
injury is limited to a total of three times
the tour price if damage suffered by the traveller
was not caused by us with intent or by gross
negligence. Limitation of liability to three
times the tour price shall also apply if the
tour operator is responsible for damage suffered
by the traveller solely through the fault
of an organisation providing the services.
Information
on Documents: Each customer has to make
sure that s/he carries during the entire trip
her/his passport and visa required to travel
in Europe (EEC). As there are no specific diseases
in the countries the tours take no specific
vaccination is required. The customer is responsible
for complying with above regulations and all
consequences resulting from non-compliance to
European rules.
Reservation
and Deposit: To book a tour a Deposit of
500 Euros (Five Hundred Euros) to secure the
customer’s place on the tour has to be made
latest 60 (Sixty) days prior to tour departure.
The balance is due latest 30 (Thirty) days prior
to tour departure. For each booking Unicorn
Adventures Ltd will send, by email, the payment
time table to each customer. If the total balance
is not received in the 30 days delay as expressed
by Unicorn Adventures Ltd, it is Unicorn Adventures
Ltd’s right to treat this reservation as cancelled
and charge the cancellation fee (see below).For
any booking made less than 60 days prior to
tour departure the full cost of the tour has
to be paid.
Prices
changes: The prices laid down on the web
site or in the contract are set based on variable
factors at the moment of booking. Unicorn Adventures
Ltd may revise upward or downward prices solely
to allow for variations in:
-
transportation
costs, including the cost of fuel,
-
dues,
taxes or fees chargeable for certain services,
such as landing taxes or embarkation or disembarkation
fees at ports and airports (if boat or plane
transportation is included in the tour),
-
the
exchange rates applied to the particular package.
During
the 20 (twenty) days prior to the departure
date stipulated, the price stated in the contract
shall not be increased. If Unicorn Adventures
finds that before the departure it is constrained
to alter significantly any of the essential
terms, such as the price, date, Unicorn Adventures
will notify the consumer as quickly as possible
in order to enable her/him to take appropriate
decisions and in particular:
-
either
to withdraw from the contract without penalty,
-
or
to accept a rider to the contract specifying
the alterations made and their impact on the
price.
The
consumer shall inform the organizer or the retailer
of his decision as soon as possible. Unicorn
Adventures Ltd reserves the right to correct
any typing, calculation error at any time.
Tour
changes: Unicorn Adventures Ltd may have,
due to unforeseen situations, to change dates
of tours (cancel, postpone, advance),
-
Itineraries
-
Hotels
-
Overnight
cities
-
Monuments
visits stops
-
Guides
-
Chauffeurs
-
Any
other arrangement.
In those cases Unicorn Adventures Ltd will not
be hold responsible and thus will not assume
responsibility or liability for any resulting
losses, expenses or inconvenience.
Cancellation
by the customer: Where the consumer is prevented
from proceeding with the package, he may transfer
his booking, having first given the Unicorn
Adventures a reasonable notice (30 (thirty)
days) of his intention before departure, to
a person who satisfies all the conditions applicable
to the package. The transferor of the package
and the transferee shall be jointly and severally
liable to the Unicorn Adventures to the contract
for payment of the balance due and for any additional
costs arising from such transfer. Where the
consumer is prevented from proceeding with the
package, if s/he does NOT transfer her/his booking
a cancellation fee will be applied:
-
Cancellations
received more than 60 days prior to departure
will be subject to a 200 Euros (Two Hundred
Euros) per person cancellation fee.
-
Cancellations
received less than 60 days prior to departure
will be subject to the following forfeit of
tour cost;
-
59-30
days, 500 Euros (Five Hundred Euros) per person;
-
29-20
days, 30% tour cost;
-
Within
20 days, 100% tour cost.
Unicorn
Adventures Ltd cannot accept any exception to
this policy for any reason. As defined in the
“Insurance” Section Unicorn Adventures Ltd strongly
recommend customers to contact trip cancellation
insurance. Unicorn Adventures Ltd is not required
to make any refund once the tour has started
regardless of the reason the customer is unable
to complete the tour.
Booking
changes: It is accepted by Unicorn Adventures
that a customer changes her/his mind and rebooks
a tour (date change or tour change), not less
than 60 days prior to tour departure.
Cancellations
by Unicorn Adventures Ltd: Unicorn Adventures
Ltd requires a minimum amount of participants
by tour of: 3 persons. If this minimum amount
of persons is not reached 30 (Thirty) days prior
to tour departure, Unicorn Adventures Ltd may
cancel the tour and will inform all the participants
29 (Twenty Nine) days prior to departure. If
the consumer withdraws from the contract because
of cancellation of the tour by Unicorn Adventures
Ltd or changes in prices or dates by Unicorn
Adventures Ltd, the consumer will be entitled:
-
Either
to take a substitute package of equivalent
or higher quality where Unicorn Adventures
Ltd is able to offer him such a substitute.
If the replacement package offered is of lower
quality, Unicorn Adventures Ltd will refund
the difference in price to the consumer;
-
Or
to be repaid as soon as possible all sums
paid by him under the contract. This will
cancel the contract between the consumer and
Unicorn Adventures Ltd.
But
Unicorn Adventures Ltd is not liable for any
additional costs or losses incurred by the tour
participant due to Unicorn Adventures Ltd cancellation
of tour. This includes, but is not limited to,
the cost of pre-paid airline tickets, hotel
reservations and automobile rentals. Unicorn
Adventures Ltd may have to cancel tours for
unforeseeable circumstances beyond the control
of the Unicorn Adventures Ltd by whom it is
pleaded, the consequences of which could not
have been avoided even if all due care had been
exercised.
Monies
Protection: Unicorn Adventures Ltd will
provide sufficient evidence of security for
the refund of money paid over and for the repatriation
of the consumer in the event of insolvency.
Therefore Unicorn Adventures Ltd will provide
to each customer proof that her/his money is
insured.
Tour
information: Unicorn Adventures Ltd provides
the consumer, in writing (printable format)
or any other appropriate form (www.unicornadventures.com),
with the following information in good time
before the start of the journey:
-
the
times and places of intermediate stops and
transport (see tour descriptions);
-
the
name, address and telephone number of the
organizer’s and/or retailer’s local representative
or, failing that, of local agencies on whose
assistance a consumer in difficulty could
call.
This
information will be provided to each customer
on tour departure.
Insurance:
It is strongly advised by Unicorn Adventures
that each customer contracts with her/his selected
insurance company the following insurance policies
to cover:
-
Cost
of cancellation by the consumer.
-
Cost
of assistance, including repatriation, in
the event of accident or illness.
-
Luggage.
-
And
third-party liability insurance. Such insurance
is not included in the tour price.
Customers
coming with their personal motorcycle should
be fully insured as Unicorn Adventures Ltd will
not provide any insurance, nor is Unicorn Adventures
Ltd liable to any damage occurring to the customer’s
motorcycle.
Included
in the price:
For
all customers:
-
Hotel
accommodation (twin or single room) + breakfast
-
Luggage
transportation: Unicorn Adventures Ltd is
not responsible for any loss or damage on
luggage pieces, each participant hands her/his
luggage over every day on the tour at her/his
own risk. Due to traffic, speed, road state
etc… Unicorn Adventures is not responsible
for any delay in luggage delivery during the
tour. Unicorn Adventures Ltd will only accept
a maximum of 3 luggage items per customer.
-
Guide
-
Welcome
and goodbye dinners
For
customers joining with their own motorcycle:
-
same
as above plus
-
Daily
road book.
For
customers renting a Unicorn Adventures Ltd motorcycle:
-
same
as above plus
-
Unicorn
Adventures Ltd motorcycle with its insurance.
-
Equipment
(helmet, gloves, pants, jacket, and rain suit).
For
customers requesting a chauffeur:
Not
included in the price: For all customers:
any item or activity not listed above.
Equipment:
Unicorn Adventures Ltd offers to customers requesting
it full equipment (helmet, gloves, jacket, pants,
and rain suit). Each item (except gloves) is
cleaned and washed before each tour. Unicorn
Adventures Ltd is not liable for any inconvenience
induced by using its equipments. Unicorn Adventures
will do its best to provide the right sized
equipment based on the customers choice on the
booking form. If there has been a size mistake
Unicorn Adventures Ltd is not liable for it.
Hotel
room allocation: Unicorn Adventures will
always try to allocate twin rooms for all customers
not requesting a single room. As the selected
hotels may not have twin rooms left some times
Unicorn Adventures Ltd will not guarantee twin
rooms, allocated on a “first booked” basis.
An up charge may be applied to single rooms.
Motorcycle
rental:
-
Safety
deposit: prior to departure, at hand over,
each customer renting a Unicorn Adventures
Ltd motorcycle will have to pay a safety deposit
of the “insurance deductible value” charged
to Unicorn Adventures Ltd by its motorcycle
insurance (contact us for details). This safety
deposit will be refunded at the end of the
tour when the motorcycle is returned undamaged.
-
Pictures
on web site: are not representative of colours
and options.
-
Selected
motorcycle: Unicorn Adventures Ltd makes sure
its customers get the 1st or 2nd choice selected
motorcycle, but due to unforeseen conditions
(accident, mechanical failure and others)
Unicorn Adventures Ltd may have to provide
a different model. Should that situation arise
Unicorn Adventures Ltd will refund the rental
cost difference to the customer if the cost
is lower or charge the customer, with her/his
agreement, for a higher level model. This
is the only accepted liability of Unicorn
Adventures in this case.
Weather
conditions: Unicorn Adventures schedules
all the tours to make sure the weather will
be as good as possible to enjoy a safe and nice
tour. But tours pass through some weather changing
areas. Unicorn Adventures Ltd cannot at any
time be made liable for unpleasant and unsuitable
weather conditions and thus no refunds will
be made for such conditions.
Traffic
laws: Unicorn Adventures Ltd guides will
explain to each customer what traffic laws are
in application on the tour. Unicorn Adventures
Ltd is not responsible and therefore not liable
for any fine incurring to a customer riding
against these laws. Unicorn Adventures Ltd will
provide name and address of the customer, caught
on camera with a Unicorn Adventures Ltd Motorcycle,
to the police on request for any fine incurred
during the tour but arriving once the tour is
closed Unicorn Adventures Ltd can cancel at
any time the contract with a customer riding
against the traffic laws and will secure the
motorcycle if rented from Unicorn Adventures
Ltd.
Photos/videos:
Unicorn Adventures Ltd will produce during the
tours photo and videos liable to be used on
its brochures, web site and communication materials.
Unicorn Adventures Ltd owns all copyrights for
those materials and can use them for any communication,
advertising and marketing activity. Customers
who can be recognised cannot charge Unicorn
Adventures Ltd for using those materials. It
is thus legal for the individual to inform Unicorn
Adventures that her/his face should not be seen.
