For
our customers protection UNICORN ADVENTURES Ltd sales
conditions are based on the European “Council Directive
90/314/EEC of 13 June 1990 on package travel, package
holidays and package tours” as well as on the Regulation
“ 1992 No. 3288 CONSUMER PROTECTION The Package Travel,
Package Holidays and Package Tours Regulations 1992”.
Tour Operator:
Unicorn Adventures Ltd Company Number: 5462274 The Bristol
Office 2 Southfield Road Westbury-On-Trym Bristol BS9
3BH United Kingdom
Customer:
The person who takes or agrees to take the package (‘the
principal contractor’), or any person on whose behalf
the principal contractor agrees to purchase the package
(‘the other beneficiaries’) or any person to whom the
principal contractor or any of the other beneficiaries
transfers the package (‘the transferee’); ‘contract’ means
the agreement linking the consumer to the organizer and/or
the retailer.
Contract:
The tour booking form filled-in by the customer, with
the acceptance of the Sales Conditions has to be printed,
signed and sent by the customer to Unicorn Adventures
Ltd. As such it is valued as a contract between the customer
and Unicorn Adventures Ltd. Without this document Unicorn
Adventures Ltd will not accept your booking. Acceptance
of booking can be confirmed over the phone but will not
be valid until written (e-mail) confirmation has been
received from Unicorn Adventures Ltd. In complement to
the contract each customer will have to accept and sign,
before departure, a release and waiver form.
Responsibility:
As a tour operator Unicorn Adventures Ltd is responsible
to:
-
Careful
preparation of the tour.
Careful
selection and supervision of the organisations providing
the services (e.g. transport companies, hotels, etc.);
Accurate
description of all travel services indicated in this
catalogue/web site unless, an amendment to the details
in the catalogue/web site was issued prior to contract
closing.
However, Unicorn
Adventures Ltd shall not be liable for details in brochures/web
site relating to hotels, locations or ships as it has
no influence on the production of said catalogues and
is unable to ascertain the accuracy of the facts contained
therein.
-
Proper
provision of travel services as contractually agreed.
-
Any
fault of persons entrusted with the provision of services.
-
It
is agreed by the customer that Unicorn Adventures Ltd
and its employees are not responsible nor guardians
of any customers safety and cannot be hold liable in
any way for any occurrence in the connection with the
operation or the customer’s participation in connection
with the tour, which might result in injury, damage
or death to the customer, her/ his property, her/his
family, heirs or assigns. Unicorn Adventures Ltd is
not responsible for any accident occurring during its
tours.
-
Contractual
liability of the tour operator to provide compensation
for damage other than physical injury is limited to
a total of three times the tour price if damage suffered
by the traveller was not caused by us with intent or
by gross negligence. Limitation of liability to three
times the tour price shall also apply if the tour operator
is responsible for damage suffered by the traveller
solely through the fault of an organisation providing
the services.
Information
on Documents: Each customer has to make sure that
s/he carries during the entire trip her/his passport and
visa required to travel in Europe (EEC). As there are
no specific diseases in the countries the tours take no
specific vaccination is required. The customer is responsible
for complying with above regulations and all consequences
resulting from non-compliance to European rules.
Reservation
and Deposit: To book a tour a Deposit of 500 Euros
(Five Hundred Euros) to secure the customer’s place on
the tour has to be made latest 60 (Sixty) days prior to
tour departure. The balance is due latest 30 (Thirty)
days prior to tour departure. For each booking Unicorn
Adventures Ltd will send, by email, the payment time table
to each customer. If the total balance is not received
in the 30 days delay as expressed by Unicorn Adventures
Ltd, it is Unicorn Adventures Ltd’s right to treat this
reservation as cancelled and charge the cancellation fee
(see below).For any booking made less than 60 days prior
to tour departure the full cost of the tour has to be
paid.
Prices
changes: The prices laid down on the web site or in
the contract are set based on variable factors at the
moment of booking. Unicorn Adventures Ltd may revise upward
or downward prices solely to allow for variations in:
-
transportation
costs, including the cost of fuel,
-
dues,
taxes or fees chargeable for certain services, such
as landing taxes or embarkation or disembarkation fees
at ports and airports (if boat or plane transportation
is included in the tour),
-
the
exchange rates applied to the particular package.
During the
20 (twenty) days prior to the departure date stipulated,
the price stated in the contract shall not be increased.
If Unicorn Adventures finds that before the departure
it is constrained to alter significantly any of the essential
terms, such as the price, date, Unicorn Adventures will
notify the consumer as quickly as possible in order to
enable her/him to take appropriate decisions and in particular:
-
either
to withdraw from the contract without penalty,
-
or
to accept a rider to the contract specifying the alterations
made and their impact on the price.
The consumer
shall inform the organizer or the retailer of his decision
as soon as possible. Unicorn Adventures Ltd reserves the
right to correct any typing, calculation error at any
time.
Tour changes:
Unicorn Adventures Ltd may have, due to unforeseen situations,
to change dates of tours (cancel, postpone, advance),
-
Itineraries
-
Hotels
-
Overnight
cities
-
Monuments
visits stops
-
Guides
-
Chauffeurs
-
Any
other arrangement.
In those
cases Unicorn Adventures Ltd will not be hold responsible
and thus will not assume responsibility or liability for
any resulting losses, expenses or inconvenience.
Cancellation
by the customer: Where the consumer is prevented from
proceeding with the package, he may transfer his booking,
having first given the Unicorn Adventures a reasonable
notice (30 (thirty) days) of his intention before departure,
to a person who satisfies all the conditions applicable
to the package. The transferor of the package and the
transferee shall be jointly and severally liable to the
Unicorn Adventures to the contract for payment of the
balance due and for any additional costs arising from
such transfer. Where the consumer is prevented from proceeding
with the package, if s/he does NOT transfer her/his booking
a cancellation fee will be applied:
-
Cancellations
received more than 60 days prior to departure will be
subject to a 200 Euros (Two Hundred Euros) per person
cancellation fee.
-
Cancellations
received less than 60 days prior to departure will be
subject to the following forfeit of tour cost;
-
59-30
days, 500 Euros (Five Hundred Euros) per person;
-
29-20
days, 30% tour cost;
-
Within
20 days, 100% tour cost.
Unicorn Adventures
Ltd cannot accept any exception to this policy for any
reason. As defined in the “Insurance” Section Unicorn
Adventures Ltd strongly recommend customers to contact
trip cancellation insurance. Unicorn Adventures Ltd is
not required to make any refund once the tour has started
regardless of the reason the customer is unable to complete
the tour.
Booking
changes: It is accepted by Unicorn Adventures that
a customer changes her/his mind and rebooks a tour (date
change or tour change), not less than 60 days prior to
tour departure.
Cancellations
by Unicorn Adventures Ltd: Unicorn Adventures Ltd
requires a minimum amount of participants by tour of:
3 persons. If this minimum amount of persons is not reached
30 (Thirty) days prior to tour departure, Unicorn Adventures
Ltd may cancel the tour and will inform all the participants
29 (Twenty Nine) days prior to departure. If the consumer
withdraws from the contract because of cancellation of
the tour by Unicorn Adventures Ltd or changes in prices
or dates by Unicorn Adventures Ltd, the consumer will
be entitled:
-
Either
to take a substitute package of equivalent or higher
quality where Unicorn Adventures Ltd is able to offer
him such a substitute. If the replacement package offered
is of lower quality, Unicorn Adventures Ltd will refund
the difference in price to the consumer;
-
Or
to be repaid as soon as possible all sums paid by him
under the contract. This will cancel the contract between
the consumer and Unicorn Adventures Ltd.
But Unicorn
Adventures Ltd is not liable for any additional costs
or losses incurred by the tour participant due to Unicorn
Adventures Ltd cancellation of tour. This includes, but
is not limited to, the cost of pre-paid airline tickets,
hotel reservations and automobile rentals. Unicorn Adventures
Ltd may have to cancel tours for unforeseeable circumstances
beyond the control of the Unicorn Adventures Ltd by whom
it is pleaded, the consequences of which could not have
been avoided even if all due care had been exercised.
Monies
Protection: Unicorn Adventures Ltd will provide sufficient
evidence of security for the refund of money paid over
and for the repatriation of the consumer in the event
of insolvency. Therefore Unicorn Adventures Ltd will provide
to each customer proof that her/his money is insured.
Tour information:
Unicorn Adventures Ltd provides the consumer, in writing
(printable format) or any other appropriate form (www.unicornadventures.com),
with the following information in good time before the
start of the journey:
-
the
times and places of intermediate stops and transport
(see tour descriptions);
-
the
name, address and telephone number of the organizer’s
and/or retailer’s local representative or, failing that,
of local agencies on whose assistance a consumer in
difficulty could call.
This information
will be provided to each customer on tour departure.
Insurance:
It is strongly advised by Unicorn Adventures that each
customer contracts with her/his selected insurance company
the following insurance policies to cover:
-
Cost
of cancellation by the consumer.
-
Cost
of assistance, including repatriation, in the event
of accident or illness.
-
Luggage.
-
And
third-party liability insurance. Such insurance is not
included in the tour price.
Customers
coming with their personal motorcycle should be fully
insured as Unicorn Adventures Ltd will not provide any
insurance, nor is Unicorn Adventures Ltd liable to any
damage occurring to the customer’s motorcycle.
Included
in the price:
For all customers:
-
Hotel
accommodation (twin or single room) + breakfast
-
Luggage
transportation: Unicorn Adventures Ltd is not responsible
for any loss or damage on luggage pieces, each participant
hands her/his luggage over every day on the tour at
her/his own risk. Due to traffic, speed, road state
etc… Unicorn Adventures is not responsible for any delay
in luggage delivery during the tour. Unicorn Adventures
Ltd will only accept a maximum of 3 luggage items per
customer.
-
Guide
-
Welcome
and goodbye dinners
For customers
joining with their own motorcycle:
-
same
as above plus
-
Daily
road book.
For customers
renting a Unicorn Adventures Ltd motorcycle:
-
same
as above plus
-
Unicorn
Adventures Ltd motorcycle with its insurance.
-
Equipment
(helmet, gloves, pants, jacket, and rain suit).
For customers
requesting a chauffeur:
Not included
in the price: For all customers: any item or activity
not listed above.
Equipment:
Unicorn Adventures Ltd offers to customers requesting
it full equipment (helmet, gloves, jacket, pants, and
rain suit). Each item (except gloves) is cleaned and washed
before each tour. Unicorn Adventures Ltd is not liable
for any inconvenience induced by using its equipments.
Unicorn Adventures will do its best to provide the right
sized equipment based on the customers choice on the booking
form. If there has been a size mistake Unicorn Adventures
Ltd is not liable for it.
Hotel room
allocation: Unicorn Adventures will always try to
allocate twin rooms for all customers not requesting a
single room. As the selected hotels may not have twin
rooms left some times Unicorn Adventures Ltd will not
guarantee twin rooms, allocated on a “first booked” basis.
An up charge may be applied to single rooms.
Motorcycle
rental:
-
Safety
deposit: prior to departure, at hand over, each customer
renting a Unicorn Adventures Ltd motorcycle will have
to pay a safety deposit of the “insurance deductible
value” charged to Unicorn Adventures Ltd by its motorcycle
insurance (contact us for details). This safety deposit
will be refunded at the end of the tour when the motorcycle
is returned undamaged.
-
Pictures
on web site: are not representative of colours and options.
-
Selected
motorcycle: Unicorn Adventures Ltd makes sure its customers
get the 1st or 2nd choice selected motorcycle, but due
to unforeseen conditions (accident, mechanical failure
and others) Unicorn Adventures Ltd may have to provide
a different model. Should that situation arise Unicorn
Adventures Ltd will refund the rental cost difference
to the customer if the cost is lower or charge the customer,
with her/his agreement, for a higher level model. This
is the only accepted liability of Unicorn Adventures
in this case.
Weather
conditions: Unicorn Adventures schedules all the tours
to make sure the weather will be as good as possible to
enjoy a safe and nice tour. But tours pass through some
weather changing areas. Unicorn Adventures Ltd cannot
at any time be made liable for unpleasant and unsuitable
weather conditions and thus no refunds will be made for
such conditions.
Traffic
laws: Unicorn Adventures Ltd guides will explain to
each customer what traffic laws are in application on
the tour. Unicorn Adventures Ltd is not responsible and
therefore not liable for any fine incurring to a customer
riding against these laws. Unicorn Adventures Ltd will
provide name and address of the customer, caught on camera
with a Unicorn Adventures Ltd Motorcycle, to the police
on request for any fine incurred during the tour but arriving
once the tour is closed Unicorn Adventures Ltd can cancel
at any time the contract with a customer riding against
the traffic laws and will secure the motorcycle if rented
from Unicorn Adventures Ltd.
Photos/videos:
Unicorn Adventures Ltd will produce during the tours photo
and videos liable to be used on its brochures, web site
and communication materials. Unicorn Adventures Ltd owns
all copyrights for those materials and can use them for
any communication, advertising and marketing activity.
Customers who can be recognised cannot charge Unicorn
Adventures Ltd for using those materials. It is thus legal
for the individual to inform Unicorn Adventures that her/his
face should not be seen.
